PocketPal support

Let's work it out.

Questions, feedback or something not working as expected? PocketPal Support at Wandera Labs can help.

bewanderalabs@gmail.com

When something goes wrong

Tell us your app version, phone model and Android version, plus what happened. A screenshot can help, but please hide personal or financial information first.

If the app closes unexpectedly, avoid clearing app storage or uninstalling it until you have checked your backups with support.

Never send passwords, recovery keys, payment-card details or backup files by email.

Account & data requests

To request deletion of your PocketPal account-linked data or cloud backup, email bewanderalabs@gmail.com from the Google email used with PocketPal. State whether your request concerns your account, cloud backups or both.

Support will confirm the account and explain the applicable scope. Deleting your PocketPal account does not delete your Google account. Ask us to remove your Firebase account record and general cloud backups; support will verify identity and confirm what has been removed. An email request does not automatically erase local files, exports or copies in storage you control.

Notebook sync and legacy backups in your private Google Drive app-data area are separate: manage those in Google Drive settings. Shared household records may involve other members; tell support which household and data you mean. Copies held by other people, and necessary legal or security records, may remain. Do not include sensitive financial records in your email.

See the privacy policy for data handling and retention details. Uninstalling the app is not a request to delete cloud data.

Useful answers

A few common questions.

Where can I get PocketPal?

PocketPal is available for Android on Google Play. Check the listing for device compatibility and availability.

Does PocketPal work offline?

Core budgeting works offline. Features such as sign-in, online backup, sharing and some connected tools need an internet connection.

How do I restore a backup?

Sign in with the same Google account used for the backup. Current general backups use account-based recovery and Firebase storage. Older backups may still ask for their original passphrase; keep it until a successful restore and new backup are confirmed. Notebook sync uses your Google Drive app-data area separately.

If a restore fails, contact support before clearing local data. Never email your passphrase or backup file.

Does voice entry stay on my phone?

Voice entry uses your phone's speech-recognition provider, which may process audio online. Configured Gemini features may also send the recognized text for parsing. Receipt text recognition runs on-device, but attaching a receipt to a shared household record uploads that image for sharing. The privacy policy explains these separate choices.

Are there ads or purchases?

PocketPal contains ads and offers in-app purchases. Check the app and Google Play for the current offers available in your region. Premium removes ads, but does not automatically disable diagnostics or other connected services.

Where are the legal documents?

Read the privacy policy and terms of service on this website.